Available Courses

This course provides an overview of the basics of the travel industry and career opportunities available. Enjoy a fun, realistic presentation of: air travel, car rentals, hotel accommodations, rail travel, tours, and cruises. Group travel, incentive travel, meetings and conventions, in-bound tourism, international travel and niche travel are also discussed. There will be opportunities for learning activities as well as exercises and thought-provoking case studies to aid in applying the principles presented.

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Prerequisite courses: Air Reservations and Air Fares Domestic
Here is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled and processed through an Area Settlement Plan administered by the Airline Reporting Corporation (ARC). Here you will cover the ticketing types, forms, policies and procedures per the ARC as well as forms of payment, refunds and exchanges.

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Prerequisite course: Air Reservations
Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your clients’ air itinerary. Practice the interpretation of the multiple air transportation taxes and fees applicable to air travel. Air fares are historically difficult to interpret and apply. This course presents the basics in a simple format with many applications to allow you to become proficient.

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Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. You will learn the terminology, the policies and the procedures of airline travel and airline reservations. While the sale of air travel is no longer the major revenue producer for travel professionals, it is a vital part of the travel industry as the most used mode of transportation to business destinations and highly used mode to vacation/leisure destinations. Therefore, becoming an expert on the product, airline policies and procedures as well as reservations policies and procedures is essential to your success.

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Prerequisite course: Automated Air Reservations
You will learn to find the lowest applicable fare for your client as you utilize the Computer Reservation System (CRS) Apollo® to display fares between city pairs and the Apollo® pricing system to calculate the total fare, including fees and taxed for the simplest and most complex domestic air itineraries. You will be using RTS©, a hands on Computer Reservation System (CRS) simulation of Apollo® in conjunction with the online tutorial. Each lesson combines selections from a proven Apollo® text with helpful hints and instruction to most effectively use the realistic simulator, RTS© Apollo®. You will learn and practice the basic functions of Apollo® as used by travel professionals pricing air travel. Exercises and drills will improve your proficiency and speed. You will master the skills necessary to quote fares and price automated travel reservations.

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You will learn to book air reservations using RTS©, a hands on Computer Reservation System (CRS) simulation of Apollo® or Apollo© in conjunction with the online tutorial. Each lesson combines selections from a proven Apollo® or Apollo© text with helpful hints and instruction to most effectively use the realistic simulator, RTS© Apollo® or Apollo©. You will learn and practice the basic functions of Apollo® or Apollo© as used by travel professionals planning and booking air travel. Exercises and drills will improve your proficiency and speed. You will master the skills necessary to make, maintain, change, and cancel automated travel reservations.

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Prerequisite course: Automated Air Reservations
You will learn to research, select and book car rentals and hotel rooms using RTS©, a hands on Computer Reservation System (CRS) simulation of Apollo® in conjunction with the online tutorial. Each lesson combines selections from a proven Apollo® text with helpful hints and instruction to most effectively use the realistic simulator, RTS© Apollo®. You will learn and practice the basic functions of Apollo® as used by travel professionals booking car and hotel arrangements. Exercises and drills will improve your proficiency and speed. You will master the skills necessary to make, maintain, change, and cancel automated car and hotel reservations.

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This timely course is designed to assist you, the travel professional, in preparing a sellable niche market vacation package. Think about the possibilities when you can provide your clients with a product that will help them live out their dreams and restore their mind, body and spirit. Not to mention how much fun designing a vacation package can be, especially when you have a passion for the destination. Being enthusiastic about your own product is a natural marketing and sales tool.

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Prerequisite courses: Air Reservations and Air Fares
International air travel has expanded exponentially in the past decade and promises to continue to grow. This course will provide you with the skills required to meet the needs of your international air travelers. These skills include an understanding of the two basic international faring systems, mileage and routing as well as currency procedures, including the use of the fictitious currency, Neutral Units of Construction. You will learn to interpret all the data found in the faring and pricing information in the CRSs and as printed on international tickets. This includes international fare basis codes, base fares, taxes, surcharges, currency codes and mileage principle coding as applicable.

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You will find car rental a relatively simple product to sell and book and commissions are reasonable. Some seventy percent of North Americans travel by car while vacationing. Learn the basics of the product, policies, procedures, codes, pricing and distribution. Rail travel recaptures the image of a different time and appeals to many leisure travelers. This study focuses on Amtrak, VIA Rail, BritRail and Eurail, the types of train accommodations, services and fare structure.

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Earn great commissions by booking your clients’ hotel accommodations. Learn the basics of the hotel product, rate structure, property and room classifications, codes, published and automated resources and non-automated reservations procedures. Identify your guests’ preferences, learn the variables that affect prices, select the right hotel for any given client.

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International travel is becoming more and more commonplace as businesses become more global. No longer is it the seasoned travel professional that handles international travel bookings. Gain the knowledge needed to research, plan and prepare to travel internationally. You will learn the terminology, the policies and the procedures of international travel. This includes determining documentation needed, currency and exchange rates, time zones, health concerns, safety issues, and what to expect upon return. Opportunities for application of knowledge are provided throughout the course.

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This timely course is designed to assist you, the travel professional, in becoming a small group tour leader. Determine if you have the skills, knowledge, abilities and traits you need to be an effective tour leader. Study tour leader roles and responsibilities. Learn conflict-resolution skills and prepare to manage a tour group. See how to polish your resume and market yourself to find a tour leader position within the industry and become a "Leader of the Pack."

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Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations agents as well as for the travel professional working with clients one on one. Trends in the industry include the use of the Web for a variety of travel resources as well as current information on possible careers in the industry. This is an excellent introduction to the program.

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The potential Cuba has to offer travel sellers, if current restrictions are ever lifted, is staggering, but only for those agents who are prepared. The best way to become prepared is to take ASTA's Cuba Travel Specialist Course. As a Cuba Travel Specialist, you can be ready to potentially capitalize on this exciting destination. This is the most extensive course on the market, covering the exotic country in depth, along with its current tourism infrastructure. With this amazing course you'll get:

• A comprehensive test - demonstrate that you are serious about marketing your elite services as a Cuba specialist.

• The destination knowledge you need to take advantage of Cuba's massive tourism potential if the day comes when you can freely promote and sell it to American travelers.

If travel restrictions are lifted for Americans, the demand for Cuba will skyrocket! This high demand will make the services of Cuba travel specialists highly profitable. By learning about Cuba now, you can gain a decisive edge by being more prepared than your competitors.

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The ASTA travel specialist program is designed to help you, the professional, develop specialist skills. This course progresses from general concepts toward specific strategies and skills. Begin by exploring the characteristics and benefits of family travel, then focus on marketing by developing and segmenting the family travel market, and finally discover some essential skills and strategies for selling family travel.

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Jordan has been a popular travel destination for 10,000 years due to its biblical landmarks, lost cities carved into stone cliffs, dramatic Lawrence of Arabia setting and the salt-enriched powers of the Dead Sea. There are many ways to sell Jordan profitably and consistently to your clients—the key is having a firm understanding of each. Will your clients visit Jordan for the historical sights? Religious experience? Spa treatments? Cultural heritage tours? The only thing for certain is they will want to travel Jordan, and you will need to know everything you can to sell it efficiently, so take advantage of this comprehensive course and watch your profits soar.

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The ASTA travel specialist program is designed to help you, the professional, develop specialist skills. This course explores the growing market of mature travelers. You will discover the various niches within the market, special interest travel and group possibilities. Learn to manage health and safety considerations, and offer the client added value that includes a variety of follow up strategies to build repeat business.

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The Model Agency Program is designed to provide you, as a professional agency, with the essential business tools to run your business in a more efficient and profitable way. In order to be more successful in the future, it is imperative for agencies to have a solid understanding of the relationship between revenue sources and cost structures, consider their clients' values, set service and sales goals, develop marketing and business strategies and take advantage of the automation and technologies that offer opportunities for continued growth and financial prosperity.

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The Model Agent Program (MAP II) is a comprehensive educational course that will teach you how to succeed in today's information-intensive society by modifying your approach to sales, marketing, technology and customer relations. Flat out, MAP II is an essential resource for travel agents of all experience levels. Successful businesspeople never stop evaluating their skills and the value they bring to the table, and neither should you. Travelers now have access to massive amounts of information that were once limited exclusively to travel agents. You must show clients that you're the expert who can create a travel experience they cannot on their own, no matter how much information they acquire.

MAP II is a great step for you to develop your strengths and acquire new skills so that you can:

• Determine which business model is best suited for your skill set

• Promote your individual skills to consumers

• Improve your sales techniques both online and off

• Embrace the power of the Internet

• Make the most of supplier relations

Each improvement in those five areas will help you stand taller than your competitors and offer more value to each and every traveler who walks through your door. This Info-Packed Course Has it All!

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The ASTA travel specialist program is designed to help you, the professional, develop specialist skills. This course explores the exciting niche market in the travel and tourism industry. You will discover a number of tangible ways to make this business work for you again, to make you more profitable and allow you to enjoy your career!

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The purpose of this specialist course is to help you, the professional travel agent, develop a sales specialty in North American Rail Travel. Specializing in rail travel involves a complex array of motivation, skills, knowledge, persistence and creativity. While a single course is not likely to provide you with everything you need to earn your place among rail travel experts, this course will lay the foundation for a successful rail travel specialty by answering three basic questions: Why should you specialize in North American rail travel? What should you know about passenger rail products in North America? How do you sell rail travel in North America?

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The ASTA travel specialist program is designed to help you, the professional, develop specialist skills. This course progresses through basic marketing steps toward specific strategies and skills. Begin by exploring the basics of marketing, then focus on the fundamentals of niche marketing and sales. Finally, lay the foundation for becoming a successful niche marketer with a marketing plan, the basis for a successful business.

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at (800) 870-5799